Privacy Policy
This Privacy Policy describes how Multichannel Technologies Limited and its affiliates (“we,” “us,” or “Book To Stay”), process personal information that we collect through the Book To Stay Service. The Book To Stay Service includes websites, including all associated features, tools, and services.
1. DEFINITIONS
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
2. PERSONAL INFORMATION WE COLLECT
2.1 Information necessary to use the Service.
We collect personal information about you when you use the Service. Without it, we may not be able to provide certain parts of the Service to you. This information includes:
Information you provide when you set up an account or use the Service, such as your first name, last name, phone number, and email address.
2.2 Information you choose to give us.
You can choose to provide us with additional personal information. This may include:
Information you provide when you communicate with us using the Service, for example when you call us, text us, email us, or chat with us.
2.3 Information that is automatically collected.
We also automatically collect some personal information. This may include:
Geo-location Information. When your device or browser is set to provide location information, we may collect information about your precise or approximate location determined from your IP address. We may collect this information when you are not using the Service if this is enabled through your browser settings.
Usage Information. Information about how you use the Service, such as the pages or content you view, searches for rooms, reservations you make, and other actions.
Log Data and Device Information. We may log and store details about how you use the Service, such as the link you follow to arrive at the Service, your IP address, access dates and times, hardware and software information, operating system version, unique identifiers, crash data, cookie data, and the pages you view or engage with before or after using the Service. We may collect this information even if you haven’t created a Book To Stay account or logged in.
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Other Guests. If a person adds you as a guest on a booking they make, that person can submit personal information about you such as your first and last name and your email address. If the person provides your email address for a booking then you will receive a copy of the receipt.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as information to help detect fraud and safety issues from third-party service providers, affiliates, and/or partners, and combine it with information we have about you. For example, we may receive fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Book To Stay Service, or about your experiences and interactions with affiliates or our partners.
3. HOW WE USE INFORMATION WE COLLECT
3.1 Provide, Improve, and Develop the Service.
We may use personal information to:
enable us to provide our Service (e.g. to provide you with relevant hotel options based on your location, to process your booking, or to send you booking confirmations via email or text message), perform analytics, debug, and conduct research, provide customer service and technical support, send you messages, updates, security alerts, and account notifications, and personalize and customize your experience based on your interactions with the Service, your search and booking history, your account information and preferences.
3.2 Create and Maintain a Safer Environment.
We may use personal information to:
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity, verify or authenticate information provided by you, conduct security investigations and risk assessments, conduct checks against databases and other information sources,
study and combat discrimination, protect the health and well-being of our guests, Suppliers, Suppliers’ personnel, and members of the public, resolve disputes with our Suppliers,
enforce our agreements with third parties, comply with law, respond to legal requests, prevent harm, and protect our rights to enforce our Terms and other contracts and policies, and profile based on your interactions with the Service. In limited cases, automated processes could restrict or suspend your access to the Service if we detect activity that poses a safety or other risk to Book To Stay, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We may use personal information to:
send you promotional messages, news, marketing, advertising, personalize, measure, and improve our advertising, facilitate or administer referral programs, surveys, marketing, advertising, and other information that we think might be of interest to you.
4. SHARING & DISCLOSURE
We do not sell your personal information to third parties. We share your personal information in the following limited circumstances:
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Book To Stay account or participating in promotional activities by Book To Stay partners or third parties.
4.2 Sharing with Suppliers or Other Travelers.
When you make a reservation, certain information may be shared with the Supplier to assist with coordinating your stay, like your name, your email address, and your phone number. If you add another guest to a reservation, your full name, travel dates, Supplier information, and other reservation details will be shared with that guest.
4.3 Complying with Law, Responding to Legal Requests, Preventing Harm, and Protecting our Rights.
We may disclose your personal information to courts, law enforcement, governmental or public authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law, or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Book To Stay, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) to enforce and administer our agreements with Suppliers, or (v) to protect the rights, property or personal safety of Book To Stay, its employees, its users, or members of the public.
Where appropriate, we may notify users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a safety risk to an individual or group, or create or increase a risk of fraud upon or harm to Book To Stay, our users, or expose Book To Stay to a claim of obstruction of justice.
4.5 Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity, (ii) perform risk and fraud assessment, (iii) perform product development, maintenance and debugging, (iv) allow the provision of the Service through third-party platforms, (v) provide customer service or advertising, and (vi) process payments. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.
4.6 Business Transfers.
If Book To Stay is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
6. YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law by contacting us using the information provided in the section below titled “Contact Information.” Please note that we may ask you to verify your identity and other information before taking further action on your request.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
Applicable law may entitle you to request certain information about how we handle your personal information, including the categories of personal information we collect, use, or share, and the purposes for which we collect them. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format.
6.3 Data Erasure.
You can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Book To Stay Account for fraud or safety reasons, we may retain information from that Book To Stay Account to prevent that user from opening a new Book To Stay Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
7. SECURITY
While no organization can guarantee perfect security, we are regularly implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
8. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in accordance with NIGERIA law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Book To Stay Service will be subject to the revised Privacy Policy.
9. CONTACT INFORMATION
For questions or complaints about this Privacy Policy or Book To Stay’s handling of personal information [email protected].
